Shopping Assistant

Product answers where the purchase happens

An AI widget on your product pages. It uses your product data to answer questions about fit, material, compatibility — right where the buying decision is made.

Uses your product data On the product page Answers in real time

On the product page

The widget lives directly on your PDP. Customers get answers without leaving the page they are about to buy from.

Answers from your product data

Uses your product data — specs, descriptions, reviews — to give accurate, specific answers about every product.

Product enrichment

Even minimal product data becomes useful. The AI fills in gaps using general product knowledge to give complete answers.

Measurable impact

Track engagement, conversion lift, and what customers ask about. Data from real conversations, not surveys.

How it works

From question to answer in seconds

The shopping assistant sits on your product pages and uses your product data to answer questions instantly.

1

Customer asks

"Will this fit a 32-inch waist?"

2

AI reads product data

Size chart, fit type, materials, reviews — checked in milliseconds

3

Answer delivered

"Yes — size M fits 30-33 inches. This model runs true to size."

Result

Customer adds to cart with confidence

Product enrichment

Minimal specs, complete answers

Your product data does not need to be perfect. The AI turns short specs into detailed answers customers actually understand.

Your product data

Gore-Tex, 450g, synthetic upper

3 words. Minimal specs.

Customer gets

“This shoe uses a Gore-Tex membrane, making it fully waterproof and breathable. At 450g it is lightweight for a waterproof hiking shoe. The synthetic upper dries faster than leather after getting wet.”

Detailed, helpful, and accurate.

Customer insights

Learn what your customers actually want to know

Every conversation reveals what customers care about before they buy. Use this data to improve product descriptions, adjust inventory, and understand buying hesitations.

~4%

Add-to-cart lift

93%

Customer satisfaction

8%

Engagement rate

Based on data from active Truste customers.

Top questions this week

Is this true to size?

342 asks

Is this waterproof?

218 asks

What material is this?

187 asks

Will this work with...?

134 asks
FAQ

Frequently asked questions

Common questions about the shopping assistant.

It connects to your product data — the same data you use for Google Shopping or similar channels. It pulls specs, descriptions, prices, and availability automatically.

See what Truste can do for your store

Book a demo. We will show you both products with your own data.